DEPARTMENT OF ENVIRONMENTAL AFFAIRS AND TOURISM

 


THE TOURIST GUIDE CODE OF CONDUCT AND ETHICS

 

A Professional Tourist Guide:

 

  • Shall be welcoming and demonstrate an enthusiasm for South Africa.

 

·         Shall at all times show willingness to provide optimum support and quality service to all tourists, and will give tourists an opportunity to enjoy or visit a desired destination.

 

  • Shall in no way discriminate in rendering service to any tourist on any basis, e.g. colour, gender, ethnicity, nationality, physical challenge, age, etc.

 

  • Shall be impartial, unbiased and positive, and represent South Africa objectively.

 

  • Shall be suitably dressed and presentable at all times.

 

  • Shall be punctual, reliable, honest, conscientious and tactful at all times.

 

  • Shall be a responsible driver, when driving as a guide.

 

  • Shall carry out the programme/itinerary of a tour to his/her best abilities and be loyal to the company/organization that he/she is representing.

 

  • Shall deal with conflict in a sensitive and responsible manner.

 

  • Shall report any incident of injury or death to a nearby tourist authority or police station.

 

  • Shall be knowledgeable and shall assist tourists and not provide them with misleading information.

 

  • Shall in the event of not being familiar with, or being unable to provide information requested by a tourist, consult with the appropriate authorities for assistance.

 

  • Shall at no time be under the influence of alcohol or a narcotic substance while on duty and shall refrain from administering any medication to a client without proper medical consultation.

 

  • Shall never solicit for clients or gratuities.

 

  • Shall be concerned at all times for the safety of the tourist.

 

  • Shall wear the appropriate tourist guide badge and will carry his/her registration card.

 

  • Shall treat all people, cultures and the environment with respect.

 

 

 

 

 

TOURIST GUIDE NAME:     …………………………………….

 

SIGNATURE:                         …………………………………….

 

DATE:                                     ……………………………………..